Returns & Exchanges
At POOTOO, we want your home to feel perfect, which is why we offer a 30-day hassle-free return policy on all our furniture and decor items. If a piece doesn't fit your space, we are here to help you find the right replacement or provide a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack the items in their original packaging to ensure they are protected during transit and include all hardware or manuals.
Ship It Back
Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing