Frequently Asked Questions
Everything you need to know about bringing POOTOO into your home.
What is the standard shipping time for furniture and decor?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-10 business days. Large furniture items may require additional time for white-glove delivery.
Do you offer a warranty on your home products?
Yes, all POOTOO furniture comes with a limited one-year warranty covering manufacturing defects in materials and workmanship to ensure your home remains beautiful and functional.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that return shipping fees may apply for non-defective items.
How can I track the status of my home delivery?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. For oversized items, the delivery partner will contact you directly to schedule a drop-off window.
Are your materials sustainably sourced?
At POOTOO, we prioritize the planet. We work closely with our manufacturers to source FSC-certified wood and recycled textiles whenever possible to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm and Klarna to help you build your dream home on your own budget.